Comments on: The Closest Thing to Removing Negative Amazon Reviews https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/ The Best Tool for Amazon and FBA product research. Extract rank, sales volume, estimated revenue and more without entering the product page. Thu, 02 Feb 2023 20:58:28 +0000 hourly 1 By: Brian Connolly https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-380804 Mon, 09 May 2022 20:00:06 +0000 https://www.junglescout.com/?p=91773#comment-380804 In reply to Albina V..

Hi Albina,

In this case, there isn’t anything you can do about it. Amazon does not want you reaching out to customers to change or remove a review.

]]> By: Albina V. https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-380686 Thu, 28 Apr 2022 16:21:50 +0000 https://www.junglescout.com/?p=91773#comment-380686 I believe communicating with them is only an option if they gave opted into receiving communications. In my case all customer reviews with lower rating say “Customer has opted out of communication” at the top right and I cannot contact them this way.

Additionally, they use a different name for leaving the review and for placing the order and I have no way of connecting customer with order number. I am not sure if they are legitimate purchases. One of them says great things, but only leaves 3 stars. I think it may be an error, but I cannot correct it.

How do I address these issues?

Thanks.

]]> By: Brian Connolly https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-380196 Fri, 01 Apr 2022 17:45:41 +0000 https://www.junglescout.com/?p=91773#comment-380196 In reply to Mattie.

Buyers can change or remove reviews by going into their orders within their Amazon account.

]]> By: Mattie https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-380144 Tue, 29 Mar 2022 13:40:08 +0000 https://www.junglescout.com/?p=91773#comment-380144 How would they remove their negative review? How should they be directed if they ask?

]]> By: Brian Connolly https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-373437 Tue, 27 Jul 2021 18:15:32 +0000 https://www.junglescout.com/?p=91773#comment-373437 In reply to Josh Hendershott.

Hi Josh,

If they choose full refund, you should have the option to send the refund. It is not done automatically.

]]> By: Brian Connolly https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-373436 Tue, 27 Jul 2021 18:14:04 +0000 https://www.junglescout.com/?p=91773#comment-373436 In reply to Geoff Rayment.

Hi Geoff,

Because Amazon’s terms prevent you from doing that now. I suggest you reread the communication guidelines.

]]> By: Brian Connolly https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-373429 Tue, 27 Jul 2021 14:45:29 +0000 https://www.junglescout.com/?p=91773#comment-373429 In reply to Connie.

Hi Connie,

Try this: https://sellercentral.amazon.com/brand-customer-reviews?ref=brnd_cst_reviews_nav

]]> By: Brian Connolly https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-373412 Mon, 26 Jul 2021 20:46:35 +0000 https://www.junglescout.com/?p=91773#comment-373412 In reply to Tammy.

Hi Tammy,

No, you cannot ask them to change or remove the review. It is still against policy.

The hope is that the customer will do it on their own.

]]> By: Connie https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-373409 Mon, 26 Jul 2021 19:58:04 +0000 https://www.junglescout.com/?p=91773#comment-373409 My Brand Registry Dashboard does not show any “Customer Review Tools.” Can you provide an exact URL?

]]> By: Brian Connolly https://www.junglescout.com/blog/how-to-contact-customers-negative-amazon-reviews/#comment-373341 Mon, 19 Jul 2021 20:16:30 +0000 https://www.junglescout.com/?p=91773#comment-373341 In reply to Peter Wylie.

It is mentioned in the very first section of the article.

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